FAQs
Frequently Asked Questions
1. When will I get my order?
Every item is made to order, so here's the full timeline: Standard is about 10–19 business days total (3–5 days to make + 7–14 to ship), and Expedited is 6–12 business days.
If your order has more than one item, the pieces may be made at different facilities and arrive in separate packages a few days apart — you'll get a tracking number for each.
Delivery times may vary depending on your location, carrier delays, and other external factors. Full details are in our Shipping Policy
During the holidays, order early and keep an eye out for our Christmas cut-off dates!
2. Can I return or exchange my items?
Every Matchmas item is made to order, so we don't accept returns for change of mind. We'll make it right, free of charge, if:
- The item is defective
- The item is damaged in transit
- You received the wrong item, size, or design
Email support@shopmatchmas.com within 30 days of that item's delivery with your order number and a few photos of the issue. In most cases you won't need to ship anything back, we'll send a replacement or issue a refund, whichever you prefer.
Ordered the wrong size? We can't take it back, since it was printed just for you. Please check the size chart on each product page before ordering — and if you're between sizes, email us and we'll help you pick.
3. Can I change or cancel my order after placing it?
Email us at support@shopmatchmas.com within 24 hours of ordering with your order number and what you'd like changed — address, size, or canceling altogether. We'll do our best to catch it before production starts.
Once your order enters production, changes or cancellations may no longer be possible.
4. How do I choose the right size?
Please check the size chart on each product page before ordering, as sizing may vary between styles.
5. Do you offer matching pajamas for the whole family?
Yes! Many of our designs are available for adults, kids, babies, and even pets, depending on the collection.
6. How much does shipping cost?
Shipping costs are calculated based on your order and destination. You’ll see the applicable shipping charge at checkout.
7. Will I receive tracking information?
Yes. Once your order ships, we’ll send you a confirmation email with tracking information.
8. What payment methods do you accept?
Available payment methods are displayed at checkout and may vary by location.