Shipping policy

At Matchmas, each order is carefully prepared and made especially for you. Please review our production, shipping, and delivery information below before placing your order.

Production & Shipping Time

Most Matchmas products are made-to-order. Your order goes through production before it is shipped.

  • Order processing: Within 12 hours

  • Manufacturing: 3–5 business days

  • Standard Shipping: 7–14 business days — $9.99 USD

  • Expedited Shipping: 3–7 business days — $19.99 USD

Shipping times are estimates and begin after production is completed.

Estimated Total Delivery Time

The estimated total delivery time from the date you place your order includes both manufacturing and shipping:

  • Standard Shipping: 10–19 business days

  • Expedited Shipping: 6–12 business days

Business days do not include weekends or public holidays.

Please note that these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, customs processing, high-volume holiday periods, or other circumstances outside our control.

Free Shipping

We currently offer:

  • Free Standard Shipping on orders over $79 USD

  • Free Expedited Shipping on orders over $199 USD — United States only

Free shipping eligibility is calculated based on the order subtotal after discounts and before applicable taxes, unless otherwise stated during a promotion.

Shipping Destinations

We currently ship to the United States and select international destinations. Available shipping destinations and shipping options will be displayed at checkout based on your delivery address.

Shipping rates, methods, and estimated delivery times may vary depending on the destination and the products in your order.

International Shipping

Orders shipped internationally may require additional transit or customs processing time.

International customers are responsible for providing complete and accurate shipping information.

Depending on the destination and applicable laws, orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.

Multiple Packages

Your order may be produced or fulfilled from more than one facility. As a result, items from the same order may arrive in separate packages and at different times.

If your order is shipped in multiple packages, please use the estimated delivery date of the last package when determining the expected delivery timeline for your complete order.

You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make the correction before production or shipment, but changes cannot be guaranteed once an order has entered processing.

Matchmas is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address.

Delayed Shipments

Occasionally, orders may experience delays due to circumstances outside our reasonable control, including carrier delays, customs inspections, severe weather, peak holiday demand, or transportation disruptions.

If your tracking information has not updated for an extended period or your order has passed its estimated delivery window, please contact us so we can assist you.

Lost Packages

If your package appears to have been lost in transit, please contact us with your order number.

We will review the tracking information and, when appropriate, work with the shipping carrier or fulfillment partner to investigate the shipment and determine an appropriate resolution.

Packages Marked as Delivered

If your tracking information shows Delivered but you cannot locate your package, please check around your property, with household members or neighbors, and contact the carrier for additional delivery information.

If you are still unable to locate the package, please contact us and we will assist you in reviewing the situation.

A carrier's Delivered status does not automatically qualify an order for a refund or replacement. Each case will be reviewed individually.

Holiday Shipping

During high-volume periods, particularly the weeks leading up to Christmas and other major holidays, production and carrier transit times may be longer than usual.

We strongly recommend placing holiday orders as early as possible.

Estimated delivery dates are not guaranteed unless expressly stated otherwise. Matchmas cannot guarantee delivery before a particular holiday or event when delays are caused by carriers, customs, weather, incorrect shipping information, or other circumstances outside our reasonable control.

Contact Us

If you have any questions about shipping, tracking, or the delivery of your order, please contact our customer support team:

Email: support@shopmatchmas.com
Phone: +1 279-732-1279

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.

Our customer support team will be happy to assist with any questions regarding your order or delivery.